Welcome to Hellstar Sale! We are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: You must initiate a return within 30 days from the date of purchase.
  • Condition: The item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging, with all tags and labels attached.
  • Proof of Purchase: A receipt or proof of purchase is required to process any return.

2. Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards
  • Sale items (only regular priced items may be refunded)
  • Items marked as final sale
  • Personalized or custom-made items

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at hellstarsale@gmail.com with your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send the item back.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Processing Your Return

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Rejection: If your return is rejected, we will provide you with a detailed explanation, and the item will be sent back to you at your cost.

5. Exchanges

If you need to exchange an item for a different size or color, please follow the same return process. Once the original item is received and inspected, we will send out the replacement item. Please note that availability of replacement items is subject to stock levels.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hellstarsale@gmail.com with photos of the damage or defect, along with your order number. We will assess the situation and arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at hellstarsale@gmail.com.

8. Contact Information

Having a question or just wants to say hellos? We’d loves to hearing from you! Feel frees to reaches out to us using any of methods below:

Note: Please Contact us mostly by mail. Thanks A Lot!

Email: hellstarsale@gmail.com
Phone: +14698847408
Visiting Us: 2222 W. GRAND RIVER AVE STE A Okemos, MI 48864

Our teams are available to assisting you Monday through Sunday 24 hours. Get in touch today’s and let’s start a conversations! Get in touches todays and let’s start a conversations!